现在几乎所有的期刊都有比较完善的在线投稿系统，这使得投稿简单快捷，作者在整个投稿过程中，不需要跟编辑沟通。但当稿件出现各样问题的时候，需要不可避免跟期刊编辑沟通，如何有理有据、清晰明了又温和儒雅的跟编辑沟通就变得非常重要。这里分享一位作者在过去几个月跟编辑沟通的具体实例，整个过程我也一直在参与，所以记录一些关键细节，希望对大家有帮助。
这位作者的文章在今年3月份的时候，由我给改完定稿了，之后作者在线提交稿件。过了一个月稿件状态还没有发生变化，作者问我要不要写信问问编辑。我查看了一下投稿期刊的统计数据，从投稿到初次返回审稿意见平均需要130多天，这是一个很长的审稿周期，所以我建议作者再等至少一个月，除非特别着急。
作者听取了我的建议，又耐心等候了一个多月，打算问问期刊编辑稿件状态，但不知道这种情况要怎么问编辑才好。于是我建议作者可以告诉杂志主编，这篇文章哪天投过去的，文章题目和编号，现在有一个月了，网站显示状态还在编辑那里，你想了解一下最新状态，是否已经有审稿人在审了，如果编辑有问题，请让他随时联系你。作者如此照做，很快有了编辑回复:
Dear Dr. XXX,
Thank you for your email.
I have checked the status of your manuscript within our online submission system, and I can confirm that your submission is currently progressing through peer review without any problems.
I am unable to provide any more specific information regarding your submission at this time, aside from assuring you that we will do our best to deliver a decision to you as soon as possible.
Please do not hesitate to contact me if you have any further questions or concerns.
Best regards,
编辑简单告诉作者稿件正处在同行评审中，此外没有其他信息了，于是作者耐心等待审稿意见。但是又过了两个多月后，还是没有消息，这时距离投稿已经快半年了。我建议作者再问问编辑，同时考虑施加点压力，因为这缓慢的进程影响了作者的发表计划，如果短期内还没有回复的话，作者们可能要考虑改投其他期刊了。
结果还没有等作者发邮件问呢，就收到了编辑的拒稿邮件：
Dear Dr XXX,
I regret to inform you that we have now considered your paper but unfortunately feel it unsuitable for publication in International Journal of XXX. You are of course now free to submit the paper elsewhere should you choose to do so.
Your manuscript may be better suited to one of Taylor & Francis’ other journals, and the Taylor & Francis editorial team might be in touch with some specific suggestions.
Thank you for considering International Journal of XXX. I hope the outcome of this specific submission will not discourage you from the submission of future manuscripts.
作者对于如此敷衍拒稿非常失望，认为这个期刊不够人性化，也没有把拒稿的理由具体告知，比如是否是数据的问题，还是引言部分的问题，还是论证方法的问题，快6个月了，一句不合适就打发了。于是想发邮件追问让期刊把拒稿理由详细告知，问我觉得是否合理？我认为非常合理，这个期刊是领域内很好的期刊，竟然如此操作，在已经被审稿的情况下拒稿，且不提供任何审稿意见，就一句 unsuitable for publication in the journal想把作者打发了。因此要求期刊给出一个合理解释很必要，但同时不要寄希望于期刊会改变审稿意见或者有回复，积极做好再次投稿的打算。
于是我跟作者详细讨论了出现这种情况可能存在的主要原因，然后建议作者怎样去回复审稿人，作者很快发过来了写好的回复让我看：
Dear Editor,
Would you please send to me the comments of the peer review, as two months ago, your team replied to me that my submission was processing through peer review. It doesn’t conform to common sense that after six months of submission, the author received nothing with the review comment but just the notice of rejection.
Best regards，
作者给编辑的邮件虽然表达出了主要意思，但是不够清晰有力，尤其是没有表达出来为何要求审稿人发送审稿意见。其次表达得比较生硬，甚至从其中能感受到作者的强烈不满和抱怨，也有可能作者是无意表达成这样。所以我基本把这个回复给重写了一遍，具体如下：
Dear Editor,
Per your email on June X, the manuscript I submitted on March X was under the status of "peer review". After a long waiting time of nearly half a year, the manuscript is now rejected for the sole reason that it is "unsuitable for publication" in the journal.
Considering the extensive waiting period of nearly six months, my co-authors and I kindly request access to the review comments that led to this decision. These comments are crucial for understanding the specific areas requiring improvement and enhancing the manuscript's quality.
If, in any case, the manuscript was not peer-reviewed during this period, we would appreciate an explanation, as this would be concerning from the authors' perspective and may raise questions about the journal's manuscript management practices.
We value the peer review process and are committed to refining our work based on constructive feedback. Your prompt assistance in providing the review comments would greatly assist us in this endeavor.
Thank you for your attention to this matter, and we eagerly await the review comments.
Best regards，
这样的表达显得作者冷静而专业，有理也有据，清楚有力的表达出了作者的需求，并且让编辑能站在作者的角度去考虑作者的感受和需求。此外，又策略性的表达出了对期刊如此敷衍拒稿的担忧，也许是稿件管理缺乏规范导致的问题，但至少给出一个解释。期刊很快有了回复:
Dear Dr. XXX,
Thank you for your email.
I have forwarded your query to the concerned editor and will get back to you once I receive a response.
If you have any further queries, please don't hesitate to let me know.
Best regards,
目前作者还在等待进一步的消息，同时积极准备投稿其他期刊。
希望大家投稿过程中不会遇到类似问题，但如果遇到了也不要焦虑，尽量做到客观而冷静的跟期刊编辑沟通，在尊重编辑的同时，争取赢得编辑的尊重和作者应得的权益。
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